Personalised items are non refundable. Anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element.
However, if there is an issue with your order, please get in touch with us and we will do our very best to remedy the situation for you!
If you ordered incorrectly and need a replacement
This will be regarded as a new order including and mistakes that were not highlighted at the proofing stage. Please contact us prior to placing the order new order we may be available to offer a discount code to assit with cost of the replacements.
If the items have arrived damaged or an incorrect item has been sent:
Please contact us by email within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Do not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification.
Any shortages/discrepancies must be advised within 7 days of receipt of your parcel. We therefore advise that you check your order on receipt as we cannot investigate shortages after this time. On the rare occasion that an order is dispatched with an out of stock item, this will be advised on your invoice and will follow once back in stock.
Refunds will be made within 7 days of us receiving the returned goods where required. The payment method of the refund will be as per the original transaction e.g. via the debit / credit card by which the original transaction was made. The refund will include the cost of the original postage for delivery only if the full order is returned to us. If you are returning due to the goods being faulty or incorrectly picked we will also reimburse the cost of returning the items to us.
Orders of personallised items cannot be canelled once approval of the digital proof has been given. Prior to approving all orders can be cancelled by contacting customer service.